Strategic Business Partner Workshops

Exemplary Performance offers a series of strategic partnering workshops targeted at performance improvement. Participants learn straight-forward and time-tested methodologies through case studies, hands-on application, practical tools and real-world challenges.

Participant Feedback:

“Great tools, interactive role plays! Great class!”
“Material was excellent! Instructor was excellent!”
“This hit the mark. Very knowledgeable facilitator with a terrific attitude. Good balance of theory and applications. Thank you!”

 

Workshop Content – Strategic Business Partnering

An in-house workshop can include any or all of the following modules and objectives. All workshops integrate action planning and coaching to support effective learning in the workshop and the application of the practices and tools upon return to the workplace. Over 60% of workshop content is hands-on.

Principles and Concepts

• Differentiate among business, performance, work environment, and capability needs
• Apply the Should-Is-Cause framework of the GAPS! Map to organize information that is known regarding a specific client situation, determining information that is unknown and critical to obtain
• Clarify the difference between work that is strategic, tactical, and transactional using criteria to identify strategic opportunities
• Explain the steps in the Strategic HR Consulting Process

Partnering Skills

• Clarify the difference between sustained and project clients
• Use criteria to determine the “true” client for a specific project, applying appropriate tactics to gain access to this individual
• Identify those individuals who qualify as sustained clients, forming a relationship strategy to deepen the partnerships
• Develop strong Partnership Capital by building your Knowledge, Role and Relationship Power (based upon Access, Credibility, Trust) to grow relationships with clients
• Adapt and use tools designed to assess current state of client partnerships and to form tactics to deepen those relationships

Reframe Solution Requests

• Ask Should-Is-Cause questions, using a logic path, to reframe solution requests into discussions of the performance and business results the client seeks
• Determine if a situation should be managed strategically or tactically
• Determine when to exit a situation
• Apply “push-back” techniques when the results the client seeks, and the actions the client is wanting to take, are not aligned
• Use a “yes, and” approach to enhance potential results from tactical solutions

Identify Strategic Opportunities Proactively

• Initiate and conduct conversations with clients to identify, in a proactive manner, strategic opportunities on which to partner
• Gain in-depth knowledge of a client’s business goals and challenges
• Facilitate discussions with a client in which the performance implications of business goals are identified

Workshop Format and Special Features

• Offered at your site
• Customized to meet your specific needs
• Generally two to three days long
• Feature structured coaching for immediate guidance and feedback.

Workshop participants receive the book Strategic Business Partner, co-authored by Jim and Dana Robinson, and a Tool Kit on a CD-ROM, containing the proven, practical tools and job aids used during the workshop.