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Is Your Function Operating Strategically or Tactically?
Consider these questions:
| Do you have a common, strategic mission for your function focused on the results you produce for clients? | |
| When your client approaches you with a strategic opportunity, do you have a defined process to obtain and manage that work? | |
| Is your team aligned around your mission and work process? | |
| Do you measure your function’s contributions to the organization by results rather than activities? |
Functional Transformation Services
Our proven functional transformation process provides support to you and your organization through the three levels of performance: Organization, Process and People (as identified by Geary Rummler and Alan Brache). We work with you to design and execute a plan to make your vision for operating more strategically a reality.
Functional Transformation Model
- Organization Level
- Design a strategic mission
- Identify alternate means to manage high-volume transactional and tactical work
- Build a structure to support the strategic mission based on what is working well and what needs to change
- Establish strategic measures
- Process Level
- Design an end-to-end process to manage strategic and tactical client work
- Assign roles and accountability within that process
- Assure appropriate ownership and alignment
- People Level
- Clarify accountabilities for those individuals in client facing roles
- Assign some individuals the role of strategic business partner
- Select and assign team members appropriately
- Develop team member skills
- Provide the coaching and work environment infrastructure to support success
Successful transformation from a current approach to one which is strategic, proactive, and business-linked requires a thoughtful plan, development of internal capability, and design of a work environment that supports the desired state. The result will benefit you, your department, and the entire organization.
In our functional transformation approach, we focus your team on achieving and maintaining three key outcomes of performance-based transformational change (see Figure 2): organizational alignment, project and performance management and change management.

EP consultants will be your guide through your transformation process. They facilitate the meetings and add value by providing suggestions to consider. Following the meeting(s) they will document the results and return these to you to serve as a blueprint and reference tool through your change process.
EP offers additional coaching and consulting services to support transformation to a more strategic approach:
